Shipping & Returns

Thank you for shopping with us! Please review our shipping & returns policy below to understand how your order will be processed and delivered.

Processing Time

All our products are handmade and custom-designed. Hand-painting and production take approximately 7-14 business days to complete before shipping.

Shipping Rates & Delivery Times

Toronto Area:
- Orders over CAD $99 (before tax) qualify for FREE delivery.
- Orders under CAD $99 incur a flat shipping fee of CAD $15.
- Delivery time: 6-10 business days.

Other Regions in Canada:
- Shipping rates are based on real-time courier pricing.
- Delivery time: 5-10 business days.

Delivery times may vary depending on your location.

Shipping Locations

We currently ship within Canada only. If you are unsure whether we can deliver to your area, please contact us for confirmation.

Order Tracking

Once your order has shipped, you will receive a tracking number via email to monitor your package. Please note that it may take up to 48 hours for tracking information to update.

Shipping Delays

While we strive to meet estimated delivery times, delays may occur due to weather, customs, or other unforeseen circumstances. We appreciate your understanding in such situations.

Shipping Issues

If your package is lost or damaged during transit, please contact us immediately. We will work with the carrier to resolve the issue as quickly as possible.

Custom & Handmade Products

All of our products are personalized and handmade to your specifications. As such, we do not accept returns or exchanges except in the case of product damage.

Refunds

Once hand-painted design work has begun, we are unable to issue refunds.

Product Inspection

Upon receiving your order, please carefully inspect the package. If you notice any damage, please contact our customer service team immediately. We will assist you in resolving the issue.

Damaged Items

If your item arrives damaged, please contact us as soon as possible. We will work with you to resolve the issue and ensure that you are satisfied with your purchase.

We appreciate your understanding and thank you for choosing our custom-made products. If you have any questions or need further assistance, please don’t hesitate to reach out to our customer support team. We're here to help!